Victims in a domestic violence and/or sexual assault crisis and survivors still in need from a past trauma can call our crisis call center for victim advocacy services. Our advocates will listen, assist with safety planning, let you know all that is available to help you break free from an abusive situation and get the help you may need. They can help with protective order filing, giving referrals for shelter and provide services and programs appropriate for your specific needs.
Domestic Abuse (also called Intimate Partner Violence or Domestic Violence) is defined as “the use of power and control within an intimate relationship that threatens a person’s well-being. A domestic abuser, or batterer, uses physical or sexual violence, emotional hurt, and threats to gain control through the victims fear. It’s a pattern of behavior, usually with repeated episodes of violence. There may also be times when the abuse is less obvious. However, even one threat, or one abusive act, results in intimidation that is felt throughout the family.” (Source: Domestic Violence Network)
On average, nearly 20 people per minute are physically abused by an intimate partner in the United States. During one year, this equates to more than 10 million women and men.1 National statistics indicate that:
In Indiana, in just one-day a 24-hour period of time 512 crisis line calls were received for domestic violence-related incidents, 1,197 adults and children were served in emergency shelters, and 572 adults and children were served by non-residential programs. (Source: National Census of Domestic Violence Services 2016)
When domestic violence victims are ready to flee their abusive partners, they often do not have information and resources that they can turn to for safe shelter, guidance, and support services. Frequently, victims have limited time and choices available in order to leave their abusive homes; therefore, it is imperative that agencies respond swiftly and appropriately when a victim calls for assistance.
The needs and services of domestic violence victims vary. Common requests include: emergency shelter referrals, employment and job training resources, housing referrals, counseling/support groups, life skills training, food, and legal assistance.
Beacon of Hope Crisis Center recognizes the importance of assisting domestic violence victims and their children with comprehensive services and a caring approach.
OVERVIEW OF CRISIS CALL VICTIM ADVOCACY
When victims call into the Center, the Victim Advocate will assess the victim’s needs. The Victim Advocate assists victims with the following services:
Once initial contact has been made with the victim, the Victim Advocate will continue to follow up with the victim on a weekly basis (or as needed) through phone/office visits to assure the victim’s ongoing needs are met.
Project Manager (CEO/Executive Director) – Responsible for overseeing the Director of Victim Advocacy Services and ensuring overall crisis call advocacy services success; including program development, staff and volunteer management, marketing, fiscal management, and grant reporting. Reports directly to the organization’s Board of Directors.
Director of Victim Advocacy – Responsible for overseeing the accurate, compliant and confidential collection of Victim Advocacy Services and the timely and accurate achievement of program goals and outcomes. Reports directly to the CEO/Executive Director.
Victim Advocate – Responsible for directly assisting victims of domestic violence through phone and office visits, including initial intakes and follow-ups, case management, and coordination of assigned programs. Such as training volunteer crisis call intake specialists and facilitating life skills training sessions. Represents the agency through monthly advocate meetings, hosted by the Domestic Violence Network. Reports directly to the appropriate aligned grant focused leadership team member, Senior Victim Advocate, Crisis Call Team Leader and/or CEO/Executive Director.
Program Assistant (Volunteer Intern) – Responsible for assisting the Victim Advocate by supporting her tasks including direct client assistance, data management, and program reporting.
Crisis Call Intake Specialist (Volunteer) – Trained volunteers answer incoming crisis calls from domestic violence victims, providing information and referrals.
Counselor (Contracted) – Licensed professional responsible for meeting clients in-house for weekly individual and group therapy sessions.
Collaborative partners include (but are not limited to):