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Advocacy Project Manager (Full Time)
Strong consideration will be given to candidates who are bilingual and who have a Criminal Justice degree.
Monday - Friday 8 AM - 5 PM
$25.50 per hour + $6,600 annual health and wellness stipend
The Advocacy Project Manager (APM) reports to the Senior Director of Quality Assurance and Compliance. The APM serves as a team member responsible for planning, organizing, and overseeing the completion of direct client assistance projects, ensuring they are delivered on time, within budget, and according to the required standards by working collaboratively with other advocates and managing all aspects of the direct client assistance project lifecycle. The APM also has complex advocacy experience and provides legal protective order victim advocacy services. Responsible for providing supportive services including assisting domestic violence and sexual assault victims with filing for Protective Orders and providing court accompaniment, crisis intervention, information, and appropriate case management services. This position assists both adult and child victims. Serving as an informed source of support during the immediate crisis and working closely with various community organizations and legal services to successfully support the victim and the Beacon of Hope Crisis Center programs.
Primary responsibilities:
Benefits:
Minimum Qualifications
BA required in Criminal Justice, Criminology, or a related field. Consideration will be given to any equivalent combination of experience, training, and/or education: 4+ years of experience working in domestic violence, sexual assault, trauma, and homeless-related issues, 2+ years of experience working in human rights with a minimum of 2 years of project management experience. Previous experience providing trauma-informed care services is required. Experience working in a direct service environment is required. In place of a degree, a qualified candidate must have at least two to four years of extensive nonprofit, trauma-informed, patient care environment, or management experience. Candidates must have a minimum of three years assisting trauma victims. Valid Indiana driver’s license, full coverage auto insurance, and reliable transportation required. Bilingual candidates will be strongly considered. Qualified candidates must be familiar with the dynamics of domestic violence and sexual assault, and experienced with public speaking, training, and volunteer recruitment in diverse populations.
Applicants must have excellent written, verbal, and computer skills; must be a self-starter; to reach and work with a wide diverse population; be able to respect the confidentiality of the work that is performed at Beacon of Hope Crisis Center; have good record-keeping skills; and be able to multi-task to handle multiple various projects. Able to adhere to strict standards of confidentiality and successful clearance of a criminal background check. Commitment to a non-violent and cooperative work environment. All advocates must have a thorough understanding of the criminal justice system, victimology, crisis intervention, cultural/ethnic diversity, and applicable state victims’ rights/laws. Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, sexual orientation, religion, age, or ability.
Work Environment
This job operates in a professional office environment and includes the potential for hybrid remote work occasionally. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Any role that permits remote work fully or in part requires the applicant to personally have in place before the start date of employment and throughout employment, an adequate internet speed for upload and download, which is a speed of at least 5Mbps, and utilize a secure network requiring a password (known as an encryption key) when doing any BOHCC work.
Physical Demands
This is largely a sedentary role; you will be sitting at a desk using a computer and talking on the phone about 98% of the time. Some filing is required, and this would require the ability to move files, open filing cabinets, and bend or stand as necessary. Must be comfortable talking on the phone for long periods and utilizing Bluetooth ear devices.
Beacon of Hope Crisis Center is an equal opportunity employer. Beacon of Hope Crisis Center does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
This is a fully funded grant position. While we certainly do not expect this to occur, a common nonprofit understanding is that if funding for this position were to cease this position could cease. We make every possible effort to know this in advance and to apply for alternate funding or move staff around to other funding sources when that is an option.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Monday - Friday 8 AM - 5 PM
$25.50 per hour + $6,600 annual health and wellness stipend
The Advocacy Project Manager (APM) reports to the Senior Director of Quality Assurance and Compliance. The APM serves as a team member responsible for planning, organizing, and overseeing the completion of direct client assistance projects, ensuring they are delivered on time, within budget, and according to the required standards by working collaboratively with other advocates and managing all aspects of the direct client assistance project lifecycle. The APM also has complex advocacy experience and provides legal protective order victim advocacy services. Responsible for providing supportive services including assisting domestic violence and sexual assault victims with filing for Protective Orders and providing court accompaniment, crisis intervention, information, and appropriate case management services. This position assists both adult and child victims. Serving as an informed source of support during the immediate crisis and working closely with various community organizations and legal services to successfully support the victim and the Beacon of Hope Crisis Center programs.
Primary responsibilities:
- Guide and motivate team members to collaboratively provide efficiently what is necessary to achieve direct client assistance project goals.
- Create detailed tracking and process management direct client assistance project plans, assign tasks, obtain approvals, and deliver on full execution and provision of assistance while always ensuring compliance in all required aspects.
- Adhere to policy and process compliance and accounting and inventory internal controls for best practice.
- Monitor direct client assistance project progress to ensure urgent client needs and deadlines are met. Urgent direct client assistance while not a complete list encompasses, emergency hotel accommodations, rapid rehousing, rent, utilities, lock and door issues, tracking detection, vehicle impounding and repairs, gas cards, basic needs gift cards, mobility passes, ring doorbell cameras, and more.
- Gather the appropriate materials, always exercise caution and discretion, redact client information as appropriate, and always protect client confidentiality.
- Seeks to improve processes, bringing forward innovative ideas to leadership for solution discussion as scenarios present that yield pivoting and change implementation.
- Facilitate confidentiality, communication, and accuracy of information as appropriate between team members, stakeholders, and clients.
- Source, maintain, and allocate resources effectively to optimize project efficiency.
- Identify potential issues and develop strategies to address them.
- Assist and advocate for victims in filing for protective orders.
- Assist victims with navigating the court system, i.e. helping them understand language used in legal documents and understanding legal processes.
- Educate victims on the topics of domestic violence and sexual assault.
- Assist the team by answering calls if interns and volunteers are not available.
- Ensures access to anyone reaching out in need of services no matter what their accessibility challenges. Become familiar with our extensive accessibility tools on our website, guiding those in need of services on how to access them in the way that is needed.
- Works with our language interpretation and translation services providers to meet the needs of anyone contacting us for assistance.
- Continue education and training on domestic violence and sexual assault.
- Always maintain professionalism including:
- Positive rapport with collaborative partners
- Positive rapport with victims
- Develop and implement victim services and educational programs and assist program staff in relating their specialized work to the programs of the organization.
- Follow up with victims regarding court dates/hearings.
- Provide court accompaniment for protective order hearings.
- Ensure victims are referred to and have access to emergency support services, including:
- Emergency financial assistance: - for food, clothing, or other items related to breaking free from abuse.
- Emergency and essential transportation assistance – to safe shelter or essential appointment to becoming self-sufficient.
- Emergency hotel stays when shelter beds are full and/or while arranging other optimal housing whether transitional or permanent.
- Connect victims to necessary counseling and/or other professional services, including:
- Medical/dental advocacy – assisting in locating necessary medical/dental care for injuries related to domestic violence.
- Personal advocacy – including securing rights, remedies, and services from other agencies.
- Victim Compensation assistance/advocacy.
- Provide mobile advocacy.
- Providing advocacy services where needed as needed.
- If BOHCC cannot provide what is needed for victims, provide the appropriate referral to victims (note that we have a process we follow for recommending referral sources).
- Pass along important information to the leadership team that falls outside the scope of direct client service.
- Support and expand on existing programs with the services of volunteers, including:
- Safety planning
- Crisis intervention services and emotional support (including phone or in person at an approved secured facility)
- Life Skills Training/Economic Self Sufficiency Training
- Pet Safety Assistance
- On-going maintenance of data/databases and records as necessary.
- Fosters an environment of respect with clients, callers, and staff.
- Works with other agency staff on projects and initiatives as directed.
- Attend all staff meetings.
- Maintains a professional appropriate, clean, and organized workspace in remote office settings.
Benefits:
- Competitive compensation
- Flexible work scheduling options
- Health and wellness stipend (after 90 days)
- 12 paid holidays
- 1 floating holiday
- Generous PTO
- Paid parental leave policy (after 90 days)
- Continuing education and learning opportunities
- Qualified employer for the public service loan forgiveness program
- AT&T personal account discounts
- Annual employee service recognition
- Annual board and staff networking event
- Beacon of Hope Crisis Center is a Certified employer of choice through EmployIndy’s Good Wages Initiative (GWI).
Minimum Qualifications
BA required in Criminal Justice, Criminology, or a related field. Consideration will be given to any equivalent combination of experience, training, and/or education: 4+ years of experience working in domestic violence, sexual assault, trauma, and homeless-related issues, 2+ years of experience working in human rights with a minimum of 2 years of project management experience. Previous experience providing trauma-informed care services is required. Experience working in a direct service environment is required. In place of a degree, a qualified candidate must have at least two to four years of extensive nonprofit, trauma-informed, patient care environment, or management experience. Candidates must have a minimum of three years assisting trauma victims. Valid Indiana driver’s license, full coverage auto insurance, and reliable transportation required. Bilingual candidates will be strongly considered. Qualified candidates must be familiar with the dynamics of domestic violence and sexual assault, and experienced with public speaking, training, and volunteer recruitment in diverse populations.
Applicants must have excellent written, verbal, and computer skills; must be a self-starter; to reach and work with a wide diverse population; be able to respect the confidentiality of the work that is performed at Beacon of Hope Crisis Center; have good record-keeping skills; and be able to multi-task to handle multiple various projects. Able to adhere to strict standards of confidentiality and successful clearance of a criminal background check. Commitment to a non-violent and cooperative work environment. All advocates must have a thorough understanding of the criminal justice system, victimology, crisis intervention, cultural/ethnic diversity, and applicable state victims’ rights/laws. Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, sexual orientation, religion, age, or ability.
Work Environment
This job operates in a professional office environment and includes the potential for hybrid remote work occasionally. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Any role that permits remote work fully or in part requires the applicant to personally have in place before the start date of employment and throughout employment, an adequate internet speed for upload and download, which is a speed of at least 5Mbps, and utilize a secure network requiring a password (known as an encryption key) when doing any BOHCC work.
Physical Demands
This is largely a sedentary role; you will be sitting at a desk using a computer and talking on the phone about 98% of the time. Some filing is required, and this would require the ability to move files, open filing cabinets, and bend or stand as necessary. Must be comfortable talking on the phone for long periods and utilizing Bluetooth ear devices.
Beacon of Hope Crisis Center is an equal opportunity employer. Beacon of Hope Crisis Center does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
This is a fully funded grant position. While we certainly do not expect this to occur, a common nonprofit understanding is that if funding for this position were to cease this position could cease. We make every possible effort to know this in advance and to apply for alternate funding or move staff around to other funding sources when that is an option.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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