Case Management Services and Programs
Our client specialists are available during office and satellite hours to assist individuals impacted by domestic violence and/or sexual assault. Our main office hours are Mon-Fri, 8:30 AM to 4:30 PM. Our satellite extended crisis line hours are during evenings and weekends until 1:00 AM. We are a case management and referral crisis support center. We are not a 24/7 provider and we are not a shelter. We do have collaborative partner referral resources to which we refer clients who need immediate assistance outside of our available hours of operation.
Our team provides those we serve with emotional support and help finding resources. Our team helps clients with filling out paperwork and sometimes go to court, hospitals, and police departments with clients. In an effort to best help and get information for clients we reach out to other collaborative partners and organizations such as social service agencies and law enforcement for criminal justice assistance. We have a crisis call hotline team that fields incoming crisis calls. Our team also provides assistance with obtaining safe housing, client support, court support, protective orders, medical and dental care referrals, counseling, emergency hotel stays and many other necessary services through our programs.
Services and Programs:
We are here to help domestic violence and sexual assault survivors break free from the cycle of violence. We have a phenomenal team and we strive each and every day to to ensure that we are informed, empowered, encouraged and ready to service our clients in every way that is needed. Providing information on victimization, crime prevention, safety planning, protective orders and information on the criminal justice process and on the legal rights and protections of survivors. Providing emotional support to survivors and helping them with victim compensation applications. Helping survivors with submitting their comments to courts and parole boards. Intervening with employers, landlords and creditors for the survivors. Helping survivors find transportation and shelter and many times making other arrangements that can present, such as funerals. Notifying survivors of inmates' release or escape. Advocating for our clients in all ways that will help them become free from the grip of domestic violence.
How Our Team Work with Survivors:
Our client specialists inform our clients about the different options available to them and support clients in doing their own decision-making. We do not tell a survivor what to do. Client Specialists are committed to maintaining the highest possible levels of confidentiality in their communications with all clients. Client Specialists can keep most clients' confidences private. However, all client specialists must report certain types of information to the authorities; such as they have to report any type of threat to a person. A threat to a person would be clients threatening to hurt themselves or someone else. They also have to report the abuse or neglect of children. It is important for clients to ask about confidentiality rules before they begin working with a client specialist.
If you are impacted:
It may be difficult for you to reach out for help. But you may find that client specialists can offer you information, support, and access to helpful services you might not know about. Client specialists are often relieved to know that agencies in their community want to make sure they are safe and have the help they need to recover from the impact of the crime.
- Crisis Call Intervention Support and Referral Services
- Criminal Justice Program
- Domestic Violence Support
- Economic Sustainability Program
- Foster Pet Program
- Prevention Empowerment Program
- Sexual Assault Support
- Purple Sneakers Outreach and Education Program
We are here to help domestic violence and sexual assault survivors break free from the cycle of violence. We have a phenomenal team and we strive each and every day to to ensure that we are informed, empowered, encouraged and ready to service our clients in every way that is needed. Providing information on victimization, crime prevention, safety planning, protective orders and information on the criminal justice process and on the legal rights and protections of survivors. Providing emotional support to survivors and helping them with victim compensation applications. Helping survivors with submitting their comments to courts and parole boards. Intervening with employers, landlords and creditors for the survivors. Helping survivors find transportation and shelter and many times making other arrangements that can present, such as funerals. Notifying survivors of inmates' release or escape. Advocating for our clients in all ways that will help them become free from the grip of domestic violence.
How Our Team Work with Survivors:
Our client specialists inform our clients about the different options available to them and support clients in doing their own decision-making. We do not tell a survivor what to do. Client Specialists are committed to maintaining the highest possible levels of confidentiality in their communications with all clients. Client Specialists can keep most clients' confidences private. However, all client specialists must report certain types of information to the authorities; such as they have to report any type of threat to a person. A threat to a person would be clients threatening to hurt themselves or someone else. They also have to report the abuse or neglect of children. It is important for clients to ask about confidentiality rules before they begin working with a client specialist.
If you are impacted:
It may be difficult for you to reach out for help. But you may find that client specialists can offer you information, support, and access to helpful services you might not know about. Client specialists are often relieved to know that agencies in their community want to make sure they are safe and have the help they need to recover from the impact of the crime.
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