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Intake Triage Victim Advocate (Part-Time)
Strong consideration will be given to candidates who are bilingual and have previous victim advocacy experience.
The Intake Triage Victim Advocate (ITVA) reports to the Intervention & Prevention Coordinator, who reports to the Director of Domestic Violence Prevention. The ITVA will be the first line point of contact for the crisis center and their main task will be primarily to answer crisis calls. They will forward the calls as appropriate based on the caller’s needs, and they will also provide referrals as needed. The ITVA will determine in order of importance what is the highest need that must first be met to move on to addressing the next. They must address the acute matter needing to be most urgently addressed, (i.e. safety, suicide, protection order, counseling, emergency shelter, etc.).
They will ensure that the initial intake data is captured and entered with high attention to detail. They will assist as needed with providing ongoing case management, crisis intervention and prevention, triaging victims’ circumstances, and advocacy services to all victims of domestic violence where law enforcement has not been involved (two years or more) and intake processing of victims’ information.
Primary Responsibilities:
Benefits:
Minimum Qualifications
A degree in social work, human services, nursing, psychology, criminal justice, criminology, related field, or previous experience working with traumatized persons. In lieu of a degree, a qualified candidate must have at least two to four years of extensive nonprofit, trauma-informed, patient care environment, or management experience. Candidates must have a minimum of three years of assisting trauma victims. Valid Indiana driver’s license, full coverage auto insurance, and reliable transportation required. Bilingual candidates will be strongly considered. Qualified candidates must be familiar with the dynamics of domestic violence and sexual assault, and experienced with public speaking, training, and volunteer recruitment in diverse populations.
Applicant must have excellent written, verbal, and computer skills; must be a self-starter; to reach and work with a wide diverse population; be able to respect the confidentiality of the work that is performed at Beacon of Hope Crisis Center; have good record-keeping skills; and be able to multi-task to handle multiple various projects. Able to adhere to strict standards of confidentiality and successful clearance of a criminal background check. Commitment to a non-violent and cooperative work environment. All advocates must have a thorough understanding of the criminal justice system, victimology, crisis intervention, cultural/ethnic diversity, and applicable state victims’ rights/laws. Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, sexual orientation, religion, age, or ability.
Work Environment
This job operates in a professional office environment and includes the potential for hybrid remote work occasionally. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Any role that permits remote work fully or in part requires the applicant to personally have in place before the start date of employment and throughout employment, an adequate internet speed for upload and download, which is a speed of at least 5Mbps, and utilize a secure network requiring a password (known as an encryption key) when doing any BOHCC work.
Physical Demands
This is largely a sedentary role; you will be sitting at a desk using a computer and talking on the phone about 98% of the time. Some filing is required. This would require the ability to move files, open filing cabinets, bend or stand as necessary, be comfortable talking on the phone for long periods, and utilize Bluetooth ear devices.
Beacon of Hope Crisis Center is an equal opportunity employer. Beacon of Hope Crisis Center does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
This is a fully funded grant position. While we certainly do not expect this to occur, a common nonprofit understanding is that if funding for this position were to cease this position could cease. We make every possible effort to know this in advance and to apply for alternate funding or move staff around to other funding sources when that is an option.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Intake Triage Victim Advocate (ITVA) reports to the Intervention & Prevention Coordinator, who reports to the Director of Domestic Violence Prevention. The ITVA will be the first line point of contact for the crisis center and their main task will be primarily to answer crisis calls. They will forward the calls as appropriate based on the caller’s needs, and they will also provide referrals as needed. The ITVA will determine in order of importance what is the highest need that must first be met to move on to addressing the next. They must address the acute matter needing to be most urgently addressed, (i.e. safety, suicide, protection order, counseling, emergency shelter, etc.).
They will ensure that the initial intake data is captured and entered with high attention to detail. They will assist as needed with providing ongoing case management, crisis intervention and prevention, triaging victims’ circumstances, and advocacy services to all victims of domestic violence where law enforcement has not been involved (two years or more) and intake processing of victims’ information.
Primary Responsibilities:
- Answers incoming calls (crisis calls, informational calls, follow-up contact calls, and calls for staff members) and makes sure that the needs of callers are recognized, and resources are provided.
- Completes crisis call intake forms with callers to determine program eligibility and access to all the appropriate services.
- Gathers accurate detailed information and maintains a high attention to detail in all records and note-taking.
- Sorts and addresses the layers of the crisis; focusing first on the acute matter needing to be most urgently addressed.
- Determines in order of importance what is the highest need that must first be met to move on to addressing the next.
- Provides victims and their families with an immediate connection to the appropriate internal advocate and services (i.e., counseling).
- Provides external emergency referral support services, as needed by each caller (i.e., the caller is homeless, not a victim of DV, and needs a home for their pet).
- Provides ongoing prevention services when appropriate such as safety planning, protective orders, education about domestic violence, rights, etc.
- Ensures victims are referred and have access to emergency support services, including:
- Emergency financial assistance for food, clothing, or other items related to getting out of the immediate crisis.
- Emergency and essential transportation assistance to a safe shelter or essential appointments to aid in increased self-sufficiency.
- Emergency hotel stays when shelter beds are full and/or while arranging other optimal housing whether transitional or permanent.
- Connects victims to necessary counseling and/or other professional services, including:
- Medical/Dental advocacy – assisting in locating necessary medical/dental care for injuries related to domestic violence.
- Personal advocacy – including securing rights, remedies, and services from other agencies.
- Continues education and training on domestic violence.
- Maintains a professionally appropriate, clean, and organized workspace in remote and office settings.
- Always maintains professionalism including:
- Positive rapport with collaborative partners.
- Positive rapport with victims.
- Maintains and regularly updates the client database.
- Helps as needed with volunteers and interns working on crisis call tasks.
- Ensures access to anyone reaching out in need of services no matter their accessibility challenge. Guide those in need of services on how to access services using the accessibility toolbar on the website in the way that is needed.
- Works with our language interpretation and translation services providers to meet the needs of anyone contacting us for assistance.
- Provides the appropriate referral to victims, if BOHCC cannot provide what is needed for victims (note that we have a process we follow for recommending referral resources).
- Passes along important information to the leadership team that falls outside the scope of direct client service.
- Communicates with the leadership team to understand and support victim needs, while continually supporting all BOHCC initiatives.
- Must maintain proactive and timely communication with BOHCC Leadership.
- On-going maintenance of data and records as related to crisis call intervention.
- Fosters an environment of respect for clients, callers, and staff.
- Attends all staff meetings.
- Works with other agency staff.
Benefits:
- Competitive compensation
- Flexible work scheduling options
- Health and wellness stipend (after 90 days)
- 12 paid holidays
- 1 floating holiday
- Generous PTO
- Paid parental leave policy (after 90 days)
- Continuing education and learning opportunities
- Qualified employer for the public service loan forgiveness program
- AT&T personal account discounts
- Annual employee service recognition
- Annual board and staff networking event
- Beacon of Hope Crisis Center is a Certified employer of choice through EmployIndy’s Good Wages Initiative (GWI). As a Certified GWI Employer, we pay all full-time employees at least $18/hr and offer employer-sponsored health coverage.
Minimum Qualifications
A degree in social work, human services, nursing, psychology, criminal justice, criminology, related field, or previous experience working with traumatized persons. In lieu of a degree, a qualified candidate must have at least two to four years of extensive nonprofit, trauma-informed, patient care environment, or management experience. Candidates must have a minimum of three years of assisting trauma victims. Valid Indiana driver’s license, full coverage auto insurance, and reliable transportation required. Bilingual candidates will be strongly considered. Qualified candidates must be familiar with the dynamics of domestic violence and sexual assault, and experienced with public speaking, training, and volunteer recruitment in diverse populations.
Applicant must have excellent written, verbal, and computer skills; must be a self-starter; to reach and work with a wide diverse population; be able to respect the confidentiality of the work that is performed at Beacon of Hope Crisis Center; have good record-keeping skills; and be able to multi-task to handle multiple various projects. Able to adhere to strict standards of confidentiality and successful clearance of a criminal background check. Commitment to a non-violent and cooperative work environment. All advocates must have a thorough understanding of the criminal justice system, victimology, crisis intervention, cultural/ethnic diversity, and applicable state victims’ rights/laws. Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, sexual orientation, religion, age, or ability.
Work Environment
This job operates in a professional office environment and includes the potential for hybrid remote work occasionally. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Any role that permits remote work fully or in part requires the applicant to personally have in place before the start date of employment and throughout employment, an adequate internet speed for upload and download, which is a speed of at least 5Mbps, and utilize a secure network requiring a password (known as an encryption key) when doing any BOHCC work.
Physical Demands
This is largely a sedentary role; you will be sitting at a desk using a computer and talking on the phone about 98% of the time. Some filing is required. This would require the ability to move files, open filing cabinets, bend or stand as necessary, be comfortable talking on the phone for long periods, and utilize Bluetooth ear devices.
Beacon of Hope Crisis Center is an equal opportunity employer. Beacon of Hope Crisis Center does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
This is a fully funded grant position. While we certainly do not expect this to occur, a common nonprofit understanding is that if funding for this position were to cease this position could cease. We make every possible effort to know this in advance and to apply for alternate funding or move staff around to other funding sources when that is an option.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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