Essential Services and Trauma-Informed Care

By: Cheyenne Taylor and Savannah Archer

Trauma-informed care describes an approach in health care and social sectors that reviews a person's life experiences to provide the most effective outcomes. At Beacon of Hope Crisis Center, we understand that each victim is different and unique and has varying preferences for how they would like to be supported. We recognize that we will not hear every detail of a victim’s background and that every person we encounter has their own story and history of trauma. We let victims lead and never force them to do anything. Victim advocates show up to help victims learn about abuse, identify options, and make personalized plans that meet their needs. We do our part to give them the tools to empower them to make the best decisions for themselves. Victim advocates also do their part to engage in continued training and education to help victims in whatever they face. For example, victimization from an intimate partner increases a victim’s risk for depression, PTSD, substance use, and suicidal ideation (National Center on Domestic Violence, Trauma, and Mental Health). The effects of domestic violence and sexual assault can be more complicated by factors including mental health, addiction, ability, race, immigration status, cultural beliefs, and more. Keeping these things in mind encourages us to check in with victims physically and mentally. This is also why we’ve enhanced our adaptability to serve all victims. Beacon of Hope Crisis Center has translated materials to raise awareness, interpreters are readily available, and our website has integrated Recite Me assistive technology to enable our web visitors to customize their digital experience to suit their needs.
 
The impacts of COVID-19 have also put additional stress on victims and their families. Victims are struggling to find housing, employment, and healthcare. These are all essential to maintaining independence and alleviating mental health crises. We are grateful to offer victims free domestic violence and sexual assault counseling. However, some victims need mental health resources with treatment for different conditions, medication, and an approach with a healthcare team. Victim advocates have also strengthened healthcare referral options, including helping victims obtain insurance, connect with a primary care doctor, access emergency healthcare, and, when necessary, connect to specialists for head, neck, and strangulation injuries. We help victims find affordable housing and new and better employment, learn about credit, and work toward their financial goals. To do those things, mental and physical health come first. Many victims are used to ignoring or pushing their own needs aside. Through the intake and follow-up process, we encourage victims to care for themselves, as it is an essential part of their healing journey. We could not make progress for those in need without building rapport, listening, and recognizing there is always more to learn.
 
We often see that when a victim contacts us for help, it is not the first time they experienced victimization. Children who witness violence have a higher chance of experiencing abusive relationships or becoming abusers themselves. Additionally, people who have experienced abuse previously in relationships have a higher risk of revictimization (National Library of Medicine). Asking about their history of violence can help us identify solutions, which might help them process current and past trauma. No matter how long it has been since the abuse occurred, victims deserve access to confidential support, free services, and help navigating the next steps without judgment. There are no timeline criteria for victims seeking our services. Whenever they are ready, we are there to listen and believe them.

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